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NACD Press Release

Arlington, VA
April 27, 2022

Aileen Smith

NACD, Association Member Testify at STB Hearing on Freight Rail Service Issues 


Arlington, VA – Today, National Association of Chemical Distributors (NACD) Vice President of Regulatory Affairs Jennifer C. Gibson and Jackie Wood, Senior Buyer/Planner at NACD member company Hawkins, Inc., testified before the Surface Transportation Board (STB) at its public hearing, ‘Urgent Issues in Freight Rail Service.’ The hearing was called to gather comments on recent rail service problems and recovery efforts. Like so many freight rail customers, NACD members have been adversely impacted by a lack of adequate rail service, and this hearing is a welcomed step to bring further attention to rail service challenges.

“Inconsistent deliveries, reductions in days, extended transit times, and other delays have a substantial impact on the ability of chemical distributors to provide essential materials to the industries that need them to make their products,” NACD’s Gibson testified. “This is particularly detrimental when dealing with public health industries such as water treatment and food processing. Because of the nature of certain chemicals such as chlorine, there are no alternative methods to ship, so distributors are 100 percent reliant on the railroads to provide consistent service. For other chemical products that do not absolutely need to be shipped by rail, trucking is not a viable option because of hazardous materials driver shortages that remain a problem.”

Hawkins, Inc., the largest bleach manufacturer in the Midwest, has in recent weeks experienced service problems that are having a critical impact on the company’s operations. First, the company was notified by several suppliers that Union Pacific Railroad requested they reduce their outbound shipments by 10 to 30 percent. This has forced Hawkins to replace over two million pounds of materials through other avenues. Furthermore, transit times have increased 54 percent compared to the same period last year – an added five to 14 days on average depending upon the lane.

Gibson continued, “Deteriorating rail service is a significant contributor to the severe supply chain problems American businesses and consumers have been facing in recent months and years. Hawkins, Inc. and other NACD members need reliable, efficient, and affordable rail service to run their businesses successfully and serve their customers. We look forward to working with the Board to address the immediate service issues and to create a more favorable rail service environment for the thousands of customers who depend on this critical transportation mode to move products and our economy forward.”

NACD’s full written comments can be found HERE.


NACD and its over 400 member and Affiliate companies are vital to the chemical supply chain providing products to over 750,000 end users. NACD members are leaders in health, safety, security, and environmental performance through implementation of Responsible Distribution, established in 1991 as a condition of membership and a third party-verified management practice. For more information on NACD, visit