For those interested in participating in the Duke Virtual Leading Business Strategy Through Operational Excellence Program please reach out to Sudina Shakya at firstname.lastname@example.org to discuss current pricing and dates available.
Organizations create products or services that are demanded by a market. An automobile manufacturer produces cars that consumers drive; a restaurant produces food that customers eat; a consulting firm produces recommendations that clients consider; a hospital provides care that patients require. A firm’s operations are the processes, resources, and capabilities that together produce its goods and services. In the best organizations, excellent operations do not just “happen”—they are carefully designed to align with, and enable, the overall strategy of the firm.
In this program, you will learn how to understand and analyze the operations of your firm, and how to design effective operations strategies that align with your organization's strategic goals.